The right questions.
Straight answers.
Understanding TrustEcomm's numbers, connections and limits.
Does TrustEcomm guarantee that a store is trustworthy?+
No. TrustEcomm verifies that the amounts displayed come from an API, not the quality of delivery, how customers are treated, legal identity or the absence of fraud.
Is a store without a profile suspicious?+
No. Nothing can be concluded from a store’s absence. Participation is voluntary.
Can I keep my domain name secret?+
Yes. With anonymous mode on, the store name and domain are not published. You control whether amounts are published.
What is the difference between revenue and payments?+
WooCommerce and Shopify orders show the transactions recorded in a store. Stripe provides successful charges, adjusted for identified refunds. None of these figures measures net profit on its own.
Will my Shopify orders and Stripe payments be added together?+
No. To avoid double counting, TrustEcomm uses one reference source: Stripe if it is connected, otherwise an order platform.
How often do the numbers change?+
You can trigger a sync from your dashboard. The server also includes a periodic update service, if it is running. A public profile becomes hidden when its data is no longer recent enough.
Is it free?+
Yes, the beta charges no subscription. Any premium features are on the roadmap only.
Can I delete my data and disconnect a source?+
Yes. Your account lets you delete a connection, unpublish your profile or delete the store and its aggregates.
Does a Stripe key give access to my money?+
The site only asks for a restricted Stripe key. You must set it to read-only in Stripe. The actual permissions depend on the configuration you grant. Never provide a full secret key.
What happens to my customers’ data?+
Connectors process in memory only the fields needed for the calculation. No customer identities, addresses or named customer lists are stored in our application database.
How can I verify an e-commerce trainer?+
The person can connect their authorized accounts and choose to publish the proof that complies with the platforms’ terms. We always distinguish between API data, self-reported statements and in-depth audits.